At sign-up: company name, your name, email address and phone number. During operation: the content of conversations between the user's customers and their staff, dialog and message identifiers, and service logs.
Data is processed solely to provide the service: delivering messages to the user's CRM, displaying conversation history, diagnosing failures and issuing invoices. It is not shared with third parties and is not used for advertising.
Data is hosted in data centres whose region depends on where the customer operates: customers in Russia are served from Russian servers, customers in the EU from the European region. Access is limited to Service staff who need it for technical support.
Conversation texts are kept for a limited period defined by settings (90 days by default) and are then deleted. Message metadata is kept longer, for investigating delivery incidents. On request, data is deleted sooner.
You may request information about the data processed, its correction, portability or deletion, and you may withdraw consent to processing. EU residents exercise the rights granted by the GDPR; residents of Russia those granted by Federal Law No. 152-FZ. Send requests to hello@woba.pro.
Passwords are stored as irreversible hashes. Traffic between the website, the service and the messengers is protected with TLS. Access of the customer's staff to conversations is limited by roles inside the account.