Everything you pay the «big» services for. And then some

Conversations right inside the CRM

• →A new message creates a lead or a deal automatically
• →The full chat history is stored in the customer card
• →Replies go out from the CRM — agents never need the phone
• →Files, voice messages, reactions and quotes all get through

Broadcasts without bans

• →Bulk campaigns on WhatsApp and Telegram to your own base
• →Smart delays between messages keep the number out of trouble
• →Official WABA templates for cold outreach
• →Delivery and read status for every recipient

Teamwork

• →Routing: round-robin, by workload or by your own rules
• →An agent sees only their dialogs; the manager sees all of them
• →Internal notes inside a dialog — invisible to the customer
• →Hand a dialog over to a colleague together with its context

Automation

• →Welcome messages and after-hours auto-replies
• →Templates that fill in the customer name and deal fields
• →Simple qualification bots: question → answer → deal in the CRM
• →CRM triggers: a stage change sends the customer a message

Oversight and analytics

• →First-response time for every agent
• →Missed and unanswered dialogs on a single screen
• →Dialog-to-deal conversion by channel
• →Daily, weekly and monthly reports — no Excel exports

Mobile app

Reply from your phone wherever you are: dialogs, templates, deal status. Everything syncs with the CRM and the web app. iOS and Android.